At Gouletcomm, customer satisfaction is our priority. We want you to love every purchase you make with us. If something isn't quite right, we're here to help make the return process as simple and convenient as possible.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, the following conditions must be met:
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Items must be unused, unworn, and unwashed.
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Items must be in their original condition with all original tags and packaging attached.
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Proof of purchase or order confirmation must be provided.
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Items must not show signs of damage, stains, odors, or alterations caused after delivery.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Final sale and clearance items.
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Gift cards.
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Personal care or intimate products.
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Items marked as non-returnable on the product page.
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Items damaged due to improper use or handling after delivery.
3. How to Request a Return
To start a return, please contact our customer service team with the following information:
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Your order number.
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The item(s) you wish to return.
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The reason for your return.
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Photos of the item if it is defective, damaged, or incorrect.
Our customer service team will review your request and provide return instructions.
Please do not send items back without receiving return authorization and instructions from our team.
4. Return Shipping Costs
If the return is due to our error, such as receiving a defective, damaged, or incorrect item, Gouletcomm will cover the reasonable return shipping costs.
For returns due to personal preference, incorrect size selection, or other non-quality-related reasons, the customer is responsible for return shipping costs.
Original shipping fees are generally non-refundable unless otherwise required by applicable law.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
6. Exchanges
If you would like a different size or color, please contact our customer service team.
Exchanges are subject to product availability. If the requested item is unavailable, we can assist you with a return and refund according to this policy.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include your order number and clear photos of the issue so we can investigate and arrange an appropriate solution.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already been processed, packed, or shipped may not be eligible for cancellation. Once an order has shipped, you may request a return in accordance with this policy.